Jane's Bio
With over 15 years in the customer service industry, Jane Staton has an unrelenting passion for delivering excellence in every aspect of business.
Her unique childhood offered her additional learning opportunities beyond the reach of her average public education.
She learned first hand the inner workings and constant demand of the service business industry provided by her parents who owned their own successful commercial construction business.
Then it was when her mother went back to college to finish her degree in business management she learned many practical tips and tricks from the college students who enjoyed the distraction of a child in the classroom.
Having practically free run of the local university campus she spent many evenings doing her homework in their library or learning new software programs in the computer lab.
Often times she would tag along to sit in on a marketing or psychology class, if she wasn’t roller skating in the cafeteria after hours.
Beginning with her first job, assisting the public as a Student Assistant at her local library she learned how to quickly and efficiently locate a variety of subject matter within the vast amounts of physical books, electronically archived resources and periodicals as well as learning how to search national databases.
She began to appreciate the value of quality customer service when she was provided extensive customer service training after being hired to work for a large upper scale retail establishment. Here is where many of the classic mantras such as “the customer is always right”, and “whatever the customer wants is what the customer gets” were ingrained into the very fibers of her already strong work ethic.
She used her knowledge to obtain a job in the customer call center of the largest safe and security company in the nation. Learning to handle and escalate time sensitive service calls from companies such as MGM Grand Casino, Lockheed and Martin, and First Bank branches from coast to coast, as well as various private companies. This is also where she gained invaluable appreciation for the proper development and implementation of department policies and procedures, and a deep understanding in the value of consistent training of the call center staff. Across the board call escalation and customer care quality was imperative to the success of their call center.
Jane maintained one of the highest levels of call volume as well as outstanding call quality, backed up by several letters of appreciation and recommendations from companies who felt she handled numerous emergency situations with not only adept skill and knowledge, but was willing to go the extra mile to ensure their situation was resolved before leaving an open emergency to another call center staff, thereby preventing a communication breakdown.
Before venturing out to start her own company, she worked for a property development and management company. This was also unique in the fact that the owner she worked for was also an accomplished pilot of a successful charter company who’s client list included many famous faces, which again resulted in raising the already high standard of customer service and integrity.
In keeping with tradition of handing down the knowledge gained by each generation of women in her family Jane created a business that not only educates her children, but, will provide a career option as adults.
Realizing the advantages of learning complicated concepts and ideas at such a young age it was only natural to begin educating her children when they were very young.
Where most parents limit their little ones to crayons and play-doh, Jane insisted each child have their own computer and learn to use the latest and greatest technology usually about the time they take their first steps.
Her continuous love of learning and voracious appetite to devour information and knowledge prompted her to instill this same level of curiosity within her own children. When the limitations of public school became too much, her kids requested to homeschool.
It was in this environment that the internet marketing and web design project she built as a lesson plan became the internet company SIMARKSO.
She wanted to demonstrate to her children how over just a short amount of years she had the amazing opportunity to utilize and implement within major businesses many of the early versions of Microsoft Windows platforms, Apple computers, various beta programs along with the communication systems that began with CB radios, beepers, and pagers to text messaging and cell phones and internet wifi services we have today.
This lifetime of versatile personal experience is what has given Jane Staton the first hand knowledge and experience of successfully integrating existing customer service policies and procedures into the very technologies we use today.
This unique type of knowledge, experience and understanding they cannot teach you in a classroom, you cannot buy it from a pre packaged “Internet Marketing Guru”.
If you want your company to stand out above the rest for:
- Excellence in Quality
- Customer Service
- High Level of Integrity
- Unrelenting pursuit of Perfection
If you’re willing to compromise the complete satisfaction of even just ONE of YOUR customers, here is a list of our competition.